Refund policy:
Hard copy materials: If you receive defective materials, please contact us by phone (403) 720-6282 or email (marian@governancecoach.com) for a replacement.
Soft downloads: No refunds for downloaded materials
Delivery policy:
Hard copy materials: Orders will be shipped within 2 business days. Delivery time will vary depending on delivery method selected and geographic location. All orders are shipped from Canada.